Refund policy

Vervida Refund Policy
At Vervida, your satisfaction is our top priority. We are committed to providing high-quality supplements and a smooth customer experience. Below is our refund policy tailored to industry standards:
Eligibility for Returns

Unopened Products: We accept returns of mineral supplements in their original, unopened, and unused condition within 30 days of delivery for a full refund.
Opened Products: If you are dissatisfied with an opened product, please contact us at hello@vervida.co. Refunds or store credit for opened products will be handled on a case-by-case basis.

Non-Refundable Items

Products damaged due to improper handling by the customer.
Items purchased through third-party retailers or outside Vervida.co.

Shipping Costs

Original shipping fees are non-refundable.
If the return is due to our error (e.g., incorrect or defective product), we will cover the return shipping costs.

How to Return

Contact our support team at [insert email/contact page] within 30 days of delivery to initiate your return.
Provide your order number and details about the issue.
Once approved, we will provide return instructions and a shipping label if applicable.

Refund Timeline

Refunds will be processed to the original payment method within 5-10 business days of receiving and inspecting the returned product.

Defective or Damaged Products
If your product arrives defective or damaged, please notify us within 7 days of receipt. We will promptly replace the product or issue a full refund at no cost to you.
For any questions or concerns, please reach out to our support team at hello@vervida.co or 415-968-8853.